Privacy Policy
How we collect, use, and protect your personal information.
Last updated:
Our Commitment
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand). We are committed to respecting your privacy and handling your information responsibly.
Information We Collect
When you interact with Sholrynnghel we may collect personal information that you provide directly to us. This includes information you share when enquiring about our handmade jewellery, requesting custom designs, or placing orders for rings, necklaces, bracelets, and other artisan pieces.
- Name and contact details when you submit enquiries about our jewellery collections
- Email address for communication regarding custom jewellery orders
- Shipping address for jewellery deliveries within New Zealand and internationally
- Ring sizes and other measurements for custom jewellery fittings
- Payment information processed securely for jewellery purchases
- Design preferences and specifications for bespoke jewellery creations
How We Use Your Information
We use the information collected to provide you with quality handmade jewellery services:
- Processing and fulfilling your jewellery orders from our Auckland studio
- Communicating about custom jewellery designs and specifications
- Providing updates on your handcrafted piece's progress
- Sending care instructions for your precious jewellery items
- Notifying you about new collections and limited-edition pieces
- Responding to your enquiries about materials, pricing, or craftsmanship
Marketing Communications
Under the Unsolicited Electronic Messages Act 2007 (New Zealand), we only send promotional emails and messages with your consent. We obtain consent when you opt in (for example, by subscribing to our newsletter or ticking a consent box). You may withdraw consent and unsubscribe at any time. We will not send you marketing communications if you have opted out.
Jewellery Order Information
When you order handmade jewellery from us we retain records of your purchase including design specifications, materials selected (such as pounamu, gold, or silver), sizing information, and delivery preferences. This helps us provide ongoing care and assists with any future repairs or matching pieces.
Data Protection
We implement appropriate security measures to protect your personal information. All payment transactions for jewellery purchases are encrypted and processed through secure payment gateways. We do not store complete credit card details on our systems.
Information Sharing
We do not sell or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our jewellery business, such as shipping carriers for delivering your precious pieces and payment processors for secure transactions. These providers are bound by confidentiality obligations and use your information only for the purposes we specify.
Disclosure Outside New Zealand
When we ship internationally, your name, address, and contact details may be disclosed to overseas shipping carriers and customs authorities. We take reasonable steps to ensure that any overseas recipients protect your information appropriately. Under the Privacy Act 2020 (Principle 12), we may disclose information overseas where the recipient has comparable privacy protections, where you have authorised disclosure, or where it is necessary to fulfil your order.
Voluntary and Mandatory Information
Providing personal information for orders and enquiries is generally necessary for us to process your request. If you choose not to provide required information, we may not be able to fulfil your order, respond to your enquiry, or provide the service you requested. Marketing communications are voluntary—you may opt out at any time without affecting our ability to provide order-related communications.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations (such as tax and consumer law requirements), and for legitimate business purposes such as repairs, warranties, and customer service. When information is no longer needed, we take reasonable steps to securely destroy or de-identify it.
Your Rights
Under the Privacy Act 2020, you have the right to:
- Access—request a copy of the personal information we hold about you. We will respond within 20 working days.
- Correction—request correction of any inaccurate or incomplete information. We will respond within 20 working days. If we decline a correction request, we will explain why and you may request that a statement of correction be attached to your record.
- Opt out of marketing—unsubscribe from promotional communications at any time while still receiving essential communications about your orders.
If you are not satisfied with how we have handled your personal information or a request for access or correction, you may lodge a complaint with the Office of the Privacy Commissioner (Te Mana Mātāpono Matatapu): privacy.org.nz/your-rights/how-to-complain
Cookies
Our website uses cookies to enhance your browsing experience. Please refer to our Cookies Policy for detailed information about how we use cookies.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Sholrynnghel
8 Lovelock Avenue, Mount Eden, Auckland 1024, Aotearoa New Zealand
Email: connectuse@sholrynnghel.world
Phone: +64 21 377 290